FAQs

We understand the questions that are asked most about Mackintosh Kitchens. However, if you have a question that is not covered here, please contact your approved Mackintosh retailer who will be able to answer your queries.

The kitchen is undoubtedly the most popular and widely used room in the house, and the various functions the kitchen of today is asked to perform, requires accurate planning and good design.

A good starting point is to look at the various ways in which your kitchen is used, how often and who uses the kitchen. This will then provide you with a list of basic design requirements for your kitchen that need to be met.

Where can I see displays of Mackintosh Kitchens?

Your local Mackintosh retailer will have a selection of displays and a full set of doors for you to view. We strongly recommend that you always view a display or sample door before purchasing your Mackintosh Kitchen.

What is the difference between a true rigid cabinet and a flat-pack assembled cabinet?

Mackintosh Kitchen units are true rigid units, assembled in our factory by skilled craftsmen using the latest technology. True rigid units are assembled using glue and dowel, rather than cam and dowel construction, ensuring there are no visible fixings or redundant drill holes. Mackintosh units are also supplied with doors, drawers and accessories pre-fitted and we even drill for doors and drawers for handle suite selection*. * Applies to the majority of handles.

Do you charge for delivery?

No, we provide a FREE ** delivery, direct to your home and our two-man delivery teams will ensure your new kitchen is delivered with care and professionalism. ** Minimum order value required.

What happens if I pay a deposit to a retailer for a Mackintosh Kitchen who then ceases trading before my kitchen is delivered?

In the unlikely event of this happening we run a Deposit Guarantee Scheme. This ensures that we will still supply your Mackintosh Kitchen furniture at the current manufacturers recommended retail price list, less the deposit paid on furniture, provided that the amount paid to the dealer does not exceed 50% of the manufacturers recommended retail price.

Can I buy direct from Mackintosh?

Omega PLC are the manufacturers of Mackintosh Kitchens and only sell via specialist retailers who will use their extensive knowledge and expert design skills to produce the kitchen of your dreams.

Do your kitchens carry a guarantee?

Yes, all Mackintosh Kitchens are supplied with a 10 YEAR GUARANTEE, providing you with complete peace of mind when purchasing your kitchen. Mackintosh guarantees that for a period of ten years from the date of purchase that the kitchen cabinets and fascias (“the products”) manufactured by Omega PLC are free from defects in material and workmanship. Mackintosh Kitchens will supply replacement products for items that do not comply with this guarantee free of charge or, at our discretion, repair such products free of charge subject to our terms and conditions.

How long will it take for me to receive my Mackintosh Kitchen?

Once the retailer has placed the order with us, your Mackintosh Kitchen will be delivered within 2-3 weeks. However, painted kitchens are available within 3-4 weeks from placing the order.